Our site uses modern web tools not supported by your browser. For the best experience on our site,
please upgrade to the latest version of your preferred browser using the settings menu.

Our site requires Javascript. Please check that you have Javascript
enabled in your browser settings and are using a browser which supports it.

Close

215 results

Hide

Exclude any of the below options from the search results:

Customer Services Manager

Basic job
Recruiter
Simplified Recruitment
Salary
Competitive
Location
Manchester
Job term
Permanent
Job hours
Full time

Job Title: Customer Services Manager
Location : Manchester, Greater Manchester
Salary: Dependent on Experience

The Company:

Our client is a fantastic national brand who specialise in removals and storage, offering a full range of professional removals and storage services for home and business. They are currently looking for a Customer Services Manager, to join their Move Coordinators team, based in Manchester.

Job Purpose For Customer Service Manager:

To lead and manage the Move Co-ordination team to ensure they maximise revenue through prompt and professional move management. To review all KPI's relating to the coordination team on a daily, weekly and monthly basis. Deliver a consistent superior service in line with the company quality standards and improve the customer experience. Comply with company cash management guidelines.

Responsibilities Of The Customer Service Manager:

- Manage Move Coordination team through adherence to 'daily task list'.
- To conduct monthly reviews of Coordination team.
- To maintain and monitor an up to date training matrix for Move Coordinators.
- To build and maintain effective working relationships within the co-ordination, sales and operational teams.
- To be proactive and promote a supportive and positive culture throughout the Move Coordination team.
- To encourage a sales driven Move Coordination team to deal with enquiries in a prompt and professional manner always looking to up sell across all products.
- Manage queries from customers regarding quotes, moving towards closing the sale and up selling where possible.
- Ensure full accuracy and data integrity within the Navision database including correct input of all enquiries and all customer communication.
- Work closely with Sales Consultants to arrange sales visits and ensure their diaries are managed and planned efficiently.
- To ensure accurate and professional sales quotations are submitted within 48 hours of Survey Date.
- Liaise with operations to ensure bookings are accurately made and acceptance administration is completed. Ensure 100% adherence to the 3 call process.
- Invoice and payment to be made on all bookings to ensure group cash management targets are met.
- To support the co-ordination team in resolving customer complaints and claim settlement and to be first point of contact for the escalation of all disputes.

KPI's:

- Effective management of all incoming calls and enquiries.
- Accurate input on Navision.
- Increase in enquiry base.
- Conversion of enquiries to quotes. 12 monthly reviews.
- Adherence to the 3 call process.
- Cash management.
- Manage Move Coordination productivity.
- Customer queries and complaints managed.
- Improvement to budgeted claims percentage.
- Branch use again score 95%.
- Branch service score of 8.7.

Skills, Knowledge and Experience:

- Managerial experience and leadership skills.
- Customer centric and team player.
- Outstanding customer service skills.
- Excellent communication skills both verbal and written.
- Excellent telephone manner.
- Ability to inspire, motivate and lead a team and create a can do environment. Ability to coach and train others.
- Ability to deal with complaints and resolve problems.

Please apply online with your CV and covering letter, stating your salary expectation. You must be eligible to work in the UK.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.

Contact
Simplified Recruitment
Posted
Reference
SR1909830600d551c6

Applied

Your application for ‘Customer Services Manager’ has been sent

Your application has been successfully sent. Thanks for applying!

Hide

Exclude any of the below options from the search results:

Customer Service Apprentice

Basic job
Recruiter
Knowledge Web Limited
Salary
From £3 to £6 per hour
Location
Manchester
Job term
Permanent
Job hours
Full time

Apprentice CUSTOMER SERVICE ASSISTANT
We are an online lead generation company and are looking for a hard-working, highly organised team member to manage all our customer service issues. The applicant should have/be:
Dealing with inbound enquiries via telephone / e mail / Online
Full Training will be provided although customer service experience can be helpful
Must have excellent customer service skills, no cold calling will be involved
Great customer service skills
Highly organised
Efficient
Professional telephone manner
Able to multi-task
Computer literate

This is a fantastic opportunity to join a growing team. If you feel you have the right skills to succeed in this environment, please send your CV along with a covering letter outlining your skills.
This position is for an immediate start.
Salary: TBA – DEPENDENT ON AGE/EXPERIENCE (will pay more than minimum salary although will discuss this at interview)
Hours of work: 30 hours (Hours can be worked out to suit, but we normally finish at 3.00 pm on a Friday)

Contact
Samantha Markham
Posted
Reference
CS_M3_MH

Applied

Your application for ‘Customer Service Apprentice’ has been sent

Your application has been successfully sent. Thanks for applying!

Hide

Exclude any of the below options from the search results:

Administrator, Customer Services

Standard job
Recruiter
Arts Council England
Salary
From £16,645 to £16,645 per year + plus excellent benefits
Location
Manchester-City-Centre
Job term
Contract
Job hours
Full time

Administrator, Customer Services
The Hive, Manchester

Salary £16,645 per annum, plus excellent benefits

Contract: fixed term until 27 June 2014, working 35 hours per week

The Enquiries team is at the heart of customer care at Arts Council England and we need experienced staff to join us. You’ll be responding to a wide range of enquiries by phone, email, and post as well as providing a switchboard service for the whole of Arts Council England. You’ll also be part of the team that build the resources we need to answer these enquiries.

You’ll be able to respond quickly, courteously and accurately to customers from a diverse range of backgrounds, and have an understanding of the need to provide effective information services. Ideally you will have experience of a customer service environment in information services or in a contact centre.

Interviews are scheduled to be held on Tuesday 15 April 2014. Please ensure that you have availability for this date

Closing date: Friday 11 April 2014 (midnight)

Contact
Arts Council England
Posted
Reference
ADCF30
Duration
until 27 June 2014

Applied

Your application for ‘Administrator, Customer Services’ has been sent

Your application has been successfully sent. Thanks for applying!

Hide

Exclude any of the below options from the search results:

Inbound Customer Service Advisor

Basic job
Recruiter
Vacancy Filler Ltd
Salary
From £13,130 to £16,000 per year + Commission OTE £16,000
Location
Bolton
Job term
Permanent
Job hours
Full time

Role: Inbound Customer Service Advisor
Location: Bolton, BL2 6PU
Salary: £13,130 per annum Uncapped commission OTE £16000+
Job Type: Permanent

Known around the world, our client has celebrated over 100 years of making quality appliances for the home. They are dedicated to creating and providing today what customers will demand as the standard of tomorrow. They are constantly thinking ahead to ensure they are able to meet the needs of their many and varied customers with clever, affordable products that are simple and easy to use. Due to Growth and Internal progression they currently have outstanding opportunity for Customer Service Advisors with a flair for spotting a sales opportunity. The successful candidates will be ambitious, display a ‘can do’ attitude at all times and more than anything be proud to represent the Company; a Company whose name still describes a whole industry.

Why Work For Us - Their Contact Centre Culture is Simple, Fun and Rewarding. Being Brilliant is all they want to be in everything they do. A great place to work that drives outstanding Customer Experience.

THE VOICE
Is the communication platform designed to give an open forum to Contact Centre “Hot Topics”. They will ensure that they provide a “you said - we did” portal to show how and who is working on topical issues that you raise. THE VOICE is the home of what’s happening now and in the future. THE VOICE is the showcase for talent within the Contact Centre via visual Recognition and most importantly THE VOICE is your voice.

Brilliance Awards
Is their platform for reward and recognition of staff that live the culture of Being Brilliant. So, on top of your potential commission payments and daily incentive prizes they aim to fully recognise the achievements of their staff via our “Brilliance Awards”. It could be your dedication to customer satisfaction, your insatiable drive for sales or it could be the help and support you have shown to colleagues that gain you your nomination. From I-pads to Xbox, From Spa days to Luxury Weekends away we have a reward that will appeal and motivate anyone and everyone.

Salary: £13,000 starting basic + uncapped commission. Last year’s highest earner earned over £23,000

What's the Inbound Customer Service Advisor role all about?
The main aspects of this role are to receive inbound calls from customers who wish to arrange a repair for their domestic appliances over the telephone, after building a rapport with the customer and completing the appointment you will be targeted to sell them a variety of products that match the customers’ requirements.

What will my responsibilities be?
• As a Customer Service Advisor you will achieve and exceed targets and KPI’s by using your exceptional service and objection handling skills
• You will have a passion for Customer Service and show a positive approach to a target driven environment
• Demonstrate a dynamic attitude of relentless determination to achieve customer satisfaction
• To be flexible when required to complete other ad-hoc tasks for the business.
• Taking ownership of individual and team targets
• Displaying a "whatever it takes" attitude to achieve our "Deliver to Promise" KPI

What skills do I NEED to have?
• Ideally experience in a Customer Service or telesales background
• Ability to organise own time and to prioritise when faced when multiple tasks
• Ability to clearly communicate with both customers and colleagues
• To be highly Self driven
• A strong team Player
• Computer literate
• Excellent verbal and written skills
• Determination to succeed
• Must be reliable and punctual
• Monday – Friday 8:30am – 5:00pm and 1 in 5 scheduled weekend
• Have a "can do attitude"
• Ability to show empathy and build rapport
• Results orientated

Your Fantastic Benefits Package: -
In addition to the Prizes, Rewards and Recognition outlined in our Brilliant Awards you also get:-
• 25 days holiday plus bank holidays for the perfect work/life balance
• Breakout area with internet café and games station
• Childcare vouchers
• Free Onsite parking
• Big discounts on Company products plus plenty of other staff-only offers
• A nationally recognised training program to help you fulfil your potential backed by qualifications

The Future
We recognise true talent, and have 3 levels of Customer Service Advisor. Once you become ‘Brilliant’ at your core roll you can progress to our warranty sections were your earning potential shoots up to a massive OTE of £28,000 and it’s our job to get you there.

So if you’re ready to join Generation Future we want to hear from you immediately.

Contact
Richard Ford
Posted
Reference
MAR20140295

Applied

Your application for ‘Inbound Customer Service Advisor’ has been sent

Your application has been successfully sent. Thanks for applying!

Hide

Exclude any of the below options from the search results:

Customer Service Advisor

Standard job
Recruiter
Manchester United
Salary
Competitive
Location
Manchester
Job term
Permanent
Job hours
Full time

Customer Service Advisor

Ticketing & Membership Services – Call Centre

Manchester

Commensurate with relevant experience

The Company
With over a hundred years of heritage, Manchester United is one of the all-time greats in the world of football. Over the decades, we have built on our strong football tradition, which has enabled us to go from strength to strength. Whilst we have topped numerous competitions, our fan base has grown globally with over 659 million fans across the world from Hong Kong to Havana and from Singapore to South Africa.

The Ticketing & Membership Services department plays a major role in our vision to deliver world-class performance to our supporters both on and off the pitch and we have continued to invest in our own in-house call centre to handle the 600k calls we receive each year.

The Role
Your main responsibilities will include selling tickets, Season Tickets, Memberships, Museum and Tours, car parking and concerts. Accurately processing Home and Away match applications and dealing with general enquiries. You will primarily be dealing with customers on inbound and outbound calls from within our purpose-built Contact Centre but will also provide counter cover in our Ticket Office.

Located within the grounds of Old Trafford the contact centre is open 364 days a year and our standard opening hours cover 8am to 8pm, Monday to Friday and 9am to 5pm on Saturdays and Sundays. You will work a standard 35 hours per week on a shift-based rota but will need to be flexible and adapt to accommodate changing call volumes and business demands.

What we’re looking for
Successful candidates will need to demonstrate a track record of achieving sales in a target-driven environment along with a passion for delivering excellent Customer Service. Although full training on our ticketing and telephony applications will be provided, previous contact centre experience would be highly desirable and practical knowledge of the Venuemaster system would be a distinct advantage.
Excellent communication skills, a professional telephone manner and the ability to establish and maintain good working relationships are also clearly essential.

In addition to a competitive salary employees currently receive on site car parking and lunch in our on-site restaurant.

Temporary positions on fixed term contracts are also available please see Company website for details.

Closing Date: 30 April 2014

“Manchester United Limited is an Equal Opportunities Employer and recognises
the importance of safeguarding children and vulnerable adults in our work place”

To apply, please click on the apply button.

Contact
Manchester United
Posted
Reference
CWCSAMAR2

Applied

Your application for ‘Customer Service Advisor’ has been sent

Your application has been successfully sent. Thanks for applying!

Hide

Exclude any of the below options from the search results:

Customer Service - Claims Handler

Basic job
Recruiter
Simplified Recruitment
Salary
From £17,000 to £19,500 per year
Location
Liverpool
Job term
Permanent
Job hours
Full time

Job Title: Customer Service - Claims Handler

Location and Postcode: Liverpool, Merseyside (CH44)

Salary: £17,000 - £19,500 per Annum

Working Hours: 10.00 am - 6.00 pm, Monday to Friday

Our client, a well established, thriving company offering drainage solutions on a national basis to many of today's leading insurers is seeking a pro-active and confident individual to be responsible for managing insurance claims and clients. Working within a fast-paced administration team environment the successful candidate will have a 'can do' positive attitude. Problem solving skills coupled with an excellent telephone manner and organisational skills are essential.

It will be your responsibility to deliver an exceptional customer experience though the management of your own portfolio of drainage and subsidence insurance claims. You will act as first point of contact for their Clients and Policyholders handling any queries on their claims. As well as proactively driving your claim portfolio you will be required to maintain a task diary system, recommend payments, produce invoices, letters, liaise with contractors and other external suppliers.

You will have / will be:

- Previous experience within a customer service or administrative office environment.

- Organised, diligent and able to run tasks through to completion.

- Conscientious and hard working in order to achieve the required results, as well as being flexible and adaptable during times of high volumes.

- Excellent communication and negotiation skills.

- Experience of MS office suite including excel, word and outlook.

- Ability to deal with demanding customers in a sympathetic but firm manner over the telephone.

- Able to cope with a fast changing working environment.

- A willingness to ask for help when unsure of anything.

The position will be based in their head office in Wallasey.

Please apply online with your CV and cover letter.

Please check your email for confirmation that your application has been received and to follow further instructions if applicable.

Contact
Simplified Recruitment
Posted
Reference
SR1950931601250ebe

Applied

Your application for ‘Customer Service - Claims Handler’ has been sent

Your application has been successfully sent. Thanks for applying!

Hide

Exclude any of the below options from the search results:

Customer Service Administration roles

Standard job
Recruiter
M&S Bank
Salary
From £9 to £9 per hour
Location
Cheshire
Job term
Temporary
Job hours
Full time

Customer Service Administration roles.

The key purpose of the department is to deliver excellent customer service through effective and timely contact, predominantly through letter but also with regular contact over the telephone.

Attention to detail and accuracy are very important in these PPI fact-finding roles.

Experience of handling customer enquiries, including complaints, either in an administrative capacity or over the telephone, coupled with a strong background in managing sensitive and important data will be key. Excellent customer service skills are essential and this should also be combined with problem solving ability, a love of teamwork and great communication skills. Above all, you'll share our passion for exceptional service and, like us, believe that nothing is too much trouble when it comes to meeting customer and business needs.

We often have various different shift patterns available.

MBA is an employment agency and employment business. This role will be working for MBA Temps at the M&S Bank Head Office.

Contact
Recruitment Team
Posted
Reference
MSPPI

Applied

Your application for ‘Customer Service Administration roles’ has been sent

Your application has been successfully sent. Thanks for applying!

Hide

Exclude any of the below options from the search results:

Customer Service / Sales Advisors

Standard job
Recruiter
SRL Recruitment
Salary
Competitive + Average Earnings
Location
United Kingdom
Job term
Contract
Job hours
Full time

Based in the city centre our client is currently recruiting due to our recent expansion and high client demand. Dealing with all aspects of our client's sales, customer service and promotions campaigns, these are varied roles requiring dedication, flexibility and a can do attitude.

The Key attributes we are looking for are;
- Positive and proactive attitude
- Professional Manner
- High customer service standards

Previous Experience in Sales or Customer Service is not required as you will have access to full client and product specific training; however previous retail, call centre, customer service or sales experience is welcome. This is a great opportunity to gain experience in this sector.

What we offer;

We currently are recruiting for two of our recruitment programmes, firstly, our sales and customer service programme. Key aspects here include;
- Generating new customer base for our clients
- Working with an enthusiastic team and the chance to be your own boss
- Working towards collective and individual targets
- Customer Service
- Sales Acquisition.

Secondly, we are recruiting for our Business Development Programme. This is a unique opportunity for individuals to progress through our company based purely on individual merit and results. If you are someone who is self-motivated and serious about your own career, this would be more suitable for you. Recognition for hard work is given with excellent uncapped commissions and incentives as earnings.

The opportunity involves;
- Client / Customer Service/ Sales / Full product training
- Working alongside like-minded individuals and a great social calendar
- Access to learn with a successful and established team
- Travel opportunities

We are currently holding appointments on a first come, first served basis, so send your CV to our recruitment team today and we will contact you with our next availability.

To apply for this advert please use this site's online system, remembering to attach your CV to your application, or alternatively if you wish you may send your CV directly to [contact details removed] . Please make sure your full name, address and contact details are available so we can contact you if you are successful.

There is no experience necessary and some of the most suitable candidates often come from the following Background: Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Graduate, Christmas Workers, Admin

Contact
SRL Recruitment Ltd
Posted
Reference
NatCC
Duration
Ongoing

Applied

Your application for ‘Customer Service / Sales Advisors’ has been sent

Your application has been successfully sent. Thanks for applying!

Hide

Exclude any of the below options from the search results:

Sales and Customer Service Representative

Standard job
Recruiter
SRL Recruitment
Salary
Competitive + Average Earnings
Location
United Kingdom
Job term
Contract
Job hours
Full time

We are currently recruiting for an enthusiastic Sales and Customer Service team for our City Centre location. Representing national high street and top brand clients with full product training provided, this could be the opportunity you have been looking for.

No previous Sales experience is required, as we have a team ready to coach and develop you in all aspects of our business and the clients, but previous customer service, or customer facing experience is an advantage.

Successful applicants will:

- Have great customer service skills

- Be a good team player

- Be looking for a new challenge

- Be focused towards hitting targets

You will be responsible for:

- Delivering high quality performance

- Understanding clients and customers requirements

- Generating a high customer service skill set

- Promoting and delivering our clients to people

Benefits include:

- Full product training and ongoing development

- Travel opportunities both in UK and overseas

- Upbeat and lively working environment to operate from and the ability to work as your own boss

Recognition for hard work with excellent uncapped commissions and incentives.

To apply for this advert please use this site's online system, remembering to attach your CV to your application. Please make sure your full name, address and contact details are available so we can contact you if you are successful.

There is no experience necessary and some of the most suitable candidates often come from the following Background: Home Administrator, Sales, Customer Service, Online Home Working, Secretary, Driving, Warehouse, Picker, Packer, Assistant, Junior, Graduate, Christmas Workers, Admin

Contact
SRL Recruitment Ltd
Posted
Reference
NATSR
Duration
Ongoing

Applied

Your application for ‘Sales and Customer Service Representative’ has been sent

Your application has been successfully sent. Thanks for applying!

Hide

Exclude any of the below options from the search results:

Sales and Customer Service

Basic job
Recruiter
SLS Recruitment
Salary
Competitive
Location
Manchester
Qualifications
Sales, Customer Service, Marketing, Hospitality
Job term
Permanent
Job hours
Full time

Exciting new opportunity to represent a growing sales and marketing company.

My Client is based in Manchester and currently requires sales representatives with great customer service and sales skills for immediate start due to expansion and client demand.

Successful applicants in a face to face field sales environment will be dealing with all aspects of the following:

Customer Service
Sales and Customer Acquisition
Marketing
Promoting Brand Awareness

Key attributes my Client is looking for are:

Great communication skills
Passion for sales
Excellent people skills
Ability to work in a team environment
Involvement in team activities
High standard of customer service

For the more ambitious person, this role offers different stages of development and progression on a “what you know” not “who you know” basis.

Sales experience is not necessary but a willingness to learn is essential. A great personality and a positive, ‘can do’ attitude would make you a great candidate for this Sales and Customer Service role.

An immediate start is an advantage however, not essential for the right candidate. Roles earnings are based on commission only + incentives.

Some Advantages:

Events, B2B and Residential Campaigns
Recognition and rewards for hard work and top performers
Travel Opportunities
The opportunity to run your own business

Experience in the following areas would be advantageous but NOT necessary: Customer Service, Sales, Marketing, Retail, Call Centre and Business Development. With this opportunity you can get the chance to grow your own business in a self employed role with tailored support and advice.

Please note this role is based out of the Manchester area.

To apply for this role, please use the online application process. If considered for this role you will receive an email regarding appointments.

ALL CANDIDATES MUST BE 18 OR OVER, LIVE IN THE UK MANCHESTER AREA

We are unable to sponsor applicants who are not EU Citizens.

Contact
Paul Pickering
Posted
Reference
#!#JP-31792#!#

Applied

Your application for ‘Sales and Customer Service’ has been sent

Your application has been successfully sent. Thanks for applying!

Loading

Register

Please enter a personal, not work, email address.

What should I enter?

Password tips

To make your password strong:

  • 8 characters minimum, the longer the better
  • Use upper and lowercase letters, numbers and punctuation
  • Don't use easily guessable words like your name or email or the site name
  • Don't use a password you already use on another system
  • Change your password regularly

By clicking Register you agree to our Terms and Conditions, Privacy Policy and Cookie Policy

Use another account What does this mean?

Log in

I've forgotten my password

No account? It's free to register

Use another account What does this mean?

Forgotten password

Enter your email address, and we'll send you a link to reset your password

If is in our records we will send a link to reset your password to that address.

Having problems?

Please check the spelling of the email address one more time.

If you don't receive the email, check your junk email folder.

If you're still having problems, contact us.

Sorry, there's been a problem sending your password reset request.

Please try again later.

Close

Continue application

This job application must be completed on the recruiter’s website.

Yes, continue applying No thanks